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  • New html5 Themes out of beta

    Hi Everyone,

    I'm new to 3dcart, but not new to site design. I recently signed up for a year of 3dcart, and decided to use the Premium Ella Jewelry theme. I wanted to avoid using tables for site design at all costs. I spent a couple days learning the ins and outs of 3dcart. I was starting to get the feel of tweaking the design. I noticed that with my theme there is an annoying flickering of the menu headers (side banners) when clicking through to a product from the homepage. This opened up a rabbit hole I didn't want to go down.

    I viewed the site using IE 8 - This is NIGHTMARE! The homepage looks ok, but once you click through to a product everything is askew. All the nice side banner items are all in one line vertical under the item. To top that off, there is a huge dead space above the item, so a visitor needs to scroll down to even SEE the item. My current site (different cart) receives 20% of it's traffic from visitors using IE 8.

    This led me to use browserstack.com to view the site in many different mobile and non-mobile browsers. Most modern non-mobile browsers looked ok, but the mobile is really hit and miss. I want to point out all this happens with 3dcart's own demo store, so it's not my design tweaks that caused these issues.

    There are other issues including not being able to add an item with options to the cart using a Droid X. I'm sure there are many more problems.

    Support informed me that all their themes, including Premium Themes are only supported from IE 9 forward. As I mentioned earlier my current ecommerce site receives 20% of the traffic from IE 8 users.

    After browsing through this forum I see that other people are having issues with cross compatibility. Since 3dcart is such a well known company I assumed (foolishly) that the design of their current premium themes would be well tested.

    I will update this if they fix the issues. If they don't I'm applying for a refund.

  • #2
    Just curious....

    Do you sell globally?
    How much of your IE8 traffic is from other countries in comparison to the united states?
    How many orders have you gotten from IE8 users?

    Here are a couple interesting links in regards to IE8 and why a lot are choosing to inform their site visitors to use a modern browser rather than conform to less relevant out of date browsers:

    Internet Explorer Browser
    The Internet Explorer 8 Countdown

    It's just questions and info so don't take offense.
    TheCartDesigner.com
    Not 3dcart Owned or Operated
    100% Independent 3dcart Expert


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    • #3
      IE8 countdown hasn't been updated since 2013 sometime. The numbers there are sort of irrelevant. I have it on good authority from some of my people at the firm I work for that global adaptation is somewhere around 6.8% but the numbers are VERY subjective by demographic.

      Being mad because someone doesn't support IE8 wont get you far though. It's pretty much the justin bieber of browsers. As a front end developer myself.. having to support IE8 in modern projects designed for modern devices has me sobbing in the fetal position. It's more of a hack to get it to work, than to say its actually supported anymore.

      Theres a reason why google stopped supporting it.. heck, even microsoft itself didn't bother to support THEIR OWN BROWSER on office 365 and outlook.com. (Office 365 with Internet Explorer 8 :: Exchange Online :: Microsoft Office 365 :: Exchange Server Tips & Tricks :: KBase Tips :: MSExchange.org)

      If your traffic is really 20%.. I'd love to know what demographic you are serving. It seems abnormally high. Perhaps when you are looking at analytics you see the overall share of internet explorer (non-version divided) is at 20% instead. Drilling down further may show your actual IE8 visitors are probably much lower. perhaps 2-3% of that 20%. This seems to be pretty common in people I've talked to. If that is the case, and lets say you have 100,000 users a month visit your site. 2% (IE8 specific) of the 20% (all IE combined) would only be 400 users, or 0.4% of your total traffic.

      Comment


      • #4
        To people speaking ill of my post....You're obviously shills. I have no interest in slandering 3dcart. This is a REAL PROBLEM. The forum is FILLED with people unhappy with premium and custom 3dcart designs. SHAME ON YOU!!!!!!!

        @thecartdesigner - My customer base is 100% USA due to shipping a legal constraints. My product is food related. (some Canadian)

        My conversion is 3% for IE 8 users. My OVERALL conversion is 5.5% - HENCE CHOOSING A NEW PLATFORM!!!!. My traffic is 85%+ Organic Search Traffic. My current cart is fairly static, incorporated into a static html site. It's fast, but no dynamic, or database features.

        The numbers are REAL. I've been in business since 2003 with a significant web presence since 2005.

        I'm not young. This isn't my first rodeo. If anyone else tries to slander me I will make all data public - tread lightly...
        Last edited by Marty; 09-16-2014, 09:41 PM.

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        • #5
          to be fair.. i never said i'm an advocate for their templates. i started doing custom development for 3dcart back in 2010. I've since become so frustrated with banging my head against the desk that I got a new desk and quit developing for templates here.

          Keeping hope alive, I still watch the forums for some reason to come back and waste my time here again. There has been talk about a new template engine.. I'm waiting to see how that goes.

          The community has always been great and Cullen and Shawn (thecartdesigner you listed as the shill above) are far from haters of the cart. For every multitude of satisfied customers that come through anywhere, the one that is disgruntled and makes noise will always stand out. You can't make a judgement solely on what you read. This is why people try so hard to solicit positive feedback and provide incentives for those who take the time. Someone who's pissed will always stop and complain, but someone whos happy will rarely voice that unless something extraordinary happens.

          That still doesn't matter here to what you posted. If two developer level people question the analytics number you've provided, don't call us haters until you can at least prove that the number is correct. 20% just seems very overinflated. That is, unless you are looking at a report from 2010.

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          • #6
            Originally posted by jleclair View Post
            to be fair.. i never said i'm an advocate for their templates. i started doing custom development for 3dcart back in 2010. I've since become so frustrated with banging my head against the desk that I got a new desk and quit developing for templates here.

            Keeping hope alive, I still watch the forums for some reason to come back and waste my time here again. There has been talk about a new template engine.. I'm waiting to see how that goes.

            The community has always been great and Cullen and Shawn (thecartdesigner you listed as the shill above) are far from haters of the cart. For every multitude of satisfied customers that come through anywhere, the one that is disgruntled and makes noise will always stand out. You can't make a judgement solely on what you read. This is why people try so hard to solicit positive feedback and provide incentives for those who take the time. Someone who's pissed will always stop and complain, but someone whos happy will rarely voice that unless something extraordinary happens.

            That still doesn't matter here to what you posted. If two developer level people question the analytics number you've provided, don't call us haters until you can at least prove that the number is correct. 20% just seems very overinflated. That is, unless you are looking at a report from 2010.
            Fully willing to provide proof once I get to know you....Business concerns. This is REAL, and support knows this. We'll see what happens...

            PS - I've read some really helpful posts that you made, so kudos to you, but why are you defending 3dcart when you admit that you don't like their templates? To question my visitor and conversion analytics (which 3dcart never did BTW) makes you suspect as a REAL contributor to this forum.
            Last edited by Marty; 09-16-2014, 09:49 PM.

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            • #7
              I can sense your defenses rising so let me take a timeout here to answer your questions. I'm not here to attack you let me first say that.

              why are you defending 3dcart when you admit that you don't like their templates?
              I'm "defending" 3dcart because they haven't given me a reason not to. There was a reason you came to their cart in the first place right? Something they did, some ideas they promoted, some features they possess set them apart from the pack. The company as a whole has a lot going for them. If you look at some records for growth, 3dcart has exploded in size in the past few years. These are growing pains and with any company worth their salt they will hopefully work through them.

              I gained my passion for coding in one twisted way or another from tearing apart 3dcart template pages and figuring out how they work. It was a necessary evil no one else at my place of employment was willing to do. I started at an eCommerce company as a part time customer service rep with no prior coding experience. One day it was decided we needed to update our website and I stepped up to the challenge. I essentially owe the career I have now (I'm now the main --and only-- front end developer at a marketing agency that works with fortune 500 companies) in some small way to a 3dcart store. I spent my time on the forums trying to figure things out the way many new users do every day. I gained a few friends here and made lots of connections. In a roundabout way it has become like a friend you check in on from time to time to see how things are going and if you can help out in any way.

              3dcart like any other company has its faults.. you as a customer and as a human in general can choose to look at challenges in different ways. Some stay and work to improve hard situations (or wait them out).. some choose to leave. Neither approach is wrong. I left the active development role, but I always keep tabs on things and some day I may return and do some more dev work. I've learned some new tricks along the way and I'm considering getting my feet wet again.

              To question my visitor and conversion analytics (which 3dcart never did BTW) makes you suspect as a REAL contributor to this forum
              That is your opinion. I'm sorry to have offended you, but I still have reservations that your IE8 is 20% of your web traffic. Sean asked too, he was just a lot more dodgy about it. I apologize once again for offending you, but not for asking for proof. I think it's at the worst a mis-interpreted number. I'm neck deep in the industry with some of the biggest websites I've ever seen source code for.. and even they can't put up numbers like that. Because of the experience and prior knowledge, It was my intent to alleviate some of your concerns by pointing out a very common mistake if that is what was happening.

              -------

              To also address the html5 templates as a whole.. the idea was great, but they were (and still are at the current moment) labeled as beta. This means "mostly functional.. but you should expect some bugs" Granted, the bugs that exist should not have made it past alpha and in my opinion never should have been released without more testing / refactoring. Again, it goes back to the choice of whether you want to stay and weather the storm or jump ship and find another place to do your business. No choice is wrong, and you should do what is best for your business.

              The amount of work that goes into designing and implementing a website that is effective at 4 (or more) resolutions is astronomical. If you could find a developer comfortable doing that type of design on a 3dcart template you are looking at thousands of dollars for the initial iteration, not counting maintenance. If you expected the ritz from a $200 (beta) template, regardless of who developed it, thats not going to happen. They shouldn't have charged for beta adaptations, and people shouldn't have expected them to work. Its a pretty big gamble for your income channel to put anything labeled as beta into production.

              Perhaps this answers your question.. perhaps it was a few wasted minutes of your life if you even read to the bottom here. I haven't formed a concrete opinion one way or the other for 3d as a whole. They are trying to improve every day and making strides in doing so. Do they have a long way to go, yep. Ultimately you can choose them and deal with their flaws, or choose another cart and deal with that cart's flaws.

              Comment


              • #8
                Whew, holy poo.... Not sure if you caught this:

                It's just questions and info so don't take offense.
                The questions were actually relevant because I did not know if you served an older age industry which would be less comfortable with change (upgrade). If you did, that # would make more sense, and I would understand your concern more.

                To people speaking ill of my post....You're obviously shills. I have no interest in slandering 3dcart. This is a REAL PROBLEM. The forum is FILLED with people unhappy with premium and custom 3dcart designs. SHAME ON YOU!!!!!!!
                A little late to say this for obvious reasons in the quote box above, but...

                Regardless of how the issue is typed out we each interpret what the issue or how to find the best resolve differently. I don't see anyone saying that this is not a real problem for you and honestly I could care less if you slander 3dcart. Its your place to say... not mine. I am just trying to find an understanding with your issue.

                Now before I go any further. Let me address something for everyone that doesn't want to look:

                SHILL
                noun: shill; plural noun: shills

                1. an accomplice of a hawker, gambler, or swindler who acts as an enthusiastic customer to entice or encourage others.
                K, I think the ("You're obviously shills.") was a little rushed...lol. No offense but I think jleclair and I may not be the best subjects for that definition.

                You are absolutely right. There are a lot of people that are unhappy with the 3dcart premium and custom designs. And a lot of us help the best we can to assist those people so that they can have a store to be proud of.

                Now if you were not looking or hoping for assistance of any kind from the forum users and just needed to vent.... Just say so.

                Otherwise. There are plenty of non-shills here that may still be happy to help.

                Thanks,
                Shaun

                So much for curiosity..lol
                TheCartDesigner.com
                Not 3dcart Owned or Operated
                100% Independent 3dcart Expert


                Follow Us on Twitter

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                • #9
                  To the OP... your valid points about 3DCart are totally overshadowed by your overreactions and calling people shills and accusing people of slander and telling people to "tread lightly" (who are you, Walter White?). If you want to have your criticisms taken seriously, then be professional.

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                  • #10
                    Obviously there are tons of features I like about 3dcart. It is a great core.

                    I apologize for being so defensive. To answer some of the questions posed, yes most of my customer base is older - 100% US based. I did choose 3dcart due to the rich feature base and that it is responsive.

                    To the poster that said I went with a "beta" theme, it was my belief that the Premium html5 themes were not beta. There is no indication of the premium html5 themes being in a beta phase Responsive.

                    The purpose of my post was to warn people about the premium html5 themes, in particular Ella Jewelry. I have gone through this forum and found multiple instances of people being unhappy with the design team's html5 themes. A recent post you are probably aware of is http://forums.3dcart.com/store-desig...lly-upset.html. I would certainly hope that a custom $2,500 theme would not be considered beta.

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                    • #11
                      Hi All! I know that we're all passionate about what we do and what we sell. I also know it's been a bumpy road moving to HTML5. While I appreciate everyone in here explaining their thoughts and processes in regard to this, all I ask is that we try to keep it professional.... Semi professional.

                      If we need to call anyone a shill, call me a shill :)

                      Jokes aside, we're doing everything we can to correct issues with the new templates. We have updates rolling out Monday and more to follow soon after. I just want us all to get along.

                      https://www.youtube.com/watch?v=StTqXEQ2l-Y

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                      • #12
                        Originally posted by Marty View Post
                        http://forums.3dcart.com/store-desig...lly-upset.html. I would certainly hope that a custom $2,500 theme would not be considered beta.
                        What did you add to make this template $2500.00?
                        http://www.pack-secure.com

                        Packaging and Shipping Supply Specialists

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                        • #13
                          Originally posted by Pack Secure View Post
                          What did you add to make this template $2500.00?
                          That wasn't my post. I just used it as an example that there are people on the forum not happy with quality control on paid templates. I'm not even sure if that person's template was html5, but by the description of the theme looking messed up in different browsers I assume it is.

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                          • #14
                            What did you add to make this template $2500.00?
                            I think Pack Secure's question was directed to 3dcart.

                            No it's not a html5 template and I am going to bite my tongue as much as I can on this one because I don't think all of those tables are made from a very expensive imported wood.
                            TheCartDesigner.com
                            Not 3dcart Owned or Operated
                            100% Independent 3dcart Expert


                            Follow Us on Twitter

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                            • #15
                              HTML5 Rollouts on Monday?

                              Howdy,

                              I just wanted to follow up on the rollouts that are supposed to happen Monday 9/22 (or sooner) - getting the HTML5 responsive templates out of Beta. Will there be updates to the existing templates at that point? I have been testing with metropole quite a bit the last 2 weeks, and was about to make some decent tweaks to fix some of the issues, but will wait till next week if there is a new updating coming.

                              Just wanted to confirm with the powers that be!

                              Thanks,
                              -Brad

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