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  • Sitemap Issue

    Anyone who has multiple sitemaps due to a large number of items should check them. Ours breaks down into 4 sitemaps and Google can only read the first one, due to some type of error on all the others.. They fixed this once in July (Took them over 2 weeks), but its happening AGAIN. This problem originally started in January and sadly I didn't catch this until June. We're down about 70k indexed pages with Google right now.

    https://www.mysite.com/sitemap_1.xml <---Works Fine
    https://www.mysite.com/sitemap_2.xml <--- Error
    ​​​​​​​https://www.mysite.com/sitemap_3.xml <--- Error
    ​​​​​​​https://www.mysite.com/sitemap_4.xml <--- Error


    Sitemap Error Says: This page contains the following errors: error on line 4 at column 6: XML declaration allowed only at the start of the document Below is a rendering of the page up to the first error.

  • #2
    3dcart-William Can you please have someone check ticket # SFI-388-20410. They applied a global fix to correct the initial error, but now our sitemaps are becoming unresponsive. Only 59,642 indexed pages out of 194,266 total pages. The number of indexed pages are dropping every day. This is not good....

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    • #3
      JoeBTI I'll look into this ticket now and have your Techincal Account Manager update you shortly. Once we have an update Eamon will email you through this ticket. Thanks for your patience while we look into this!

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