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Hot ticket not answered! OLM-459-29261 Support Open 11/3/2020 4:58:22 PM EST

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  • Hot ticket not answered! OLM-459-29261 Support Open 11/3/2020 4:58:22 PM EST

    OLM-459-29261 Support Open 11/3/2020 4:58:22 PM EST
    I have had two customers report that the is no way to login on the home page into their account from mobile. Those both were Iphones. I tried on my samsung and could also find no way to login to an account. The 'My Account' is missing from the top right hand corner.

    www.caoh.com

  • #2

    It appears that is how the burg template is designed, which seems very odd.

    In frame.html you can add what I have in red below. This will add a Sign In link in the mobile menu that takes them to myaccount.asp.



    Code:
    <nav id="mobile-menu" class="mobile-menu">
    <div class="mobile-menu-inner">
    <div class="mobile-menu-close">
    <a href="#"></a>
    </div>
    <div class="mobile-menu-widget">
    <h3>Account</h3>
    <ul id="menulinks" class="nav navbar-nav">
    <li><a href="myaccount.asp" target="_self">Sign In</a></li>
    </ul>
    </div>
    <div class="mobile-menu-widget">
    <h3>Menu Links</h3>
    <div id="mobile-menulinks"></div>
    </div>
    <div class="mobile-menu-widget">
    <h3>Categories</h3>
    <div id="mobile-categories"></div>
    </div>
    </div>
    </nav>

    Comment


    • #3
      Login was available before - weird???? But why is 3dcart not opening the ticket???????? Thank you that fixed it!
      Last edited by kelly; 11-04-2020, 05:59 PM.

      Comment


      • #4
        I just tried on my phone and I was able to see your sign-in option. Press the triple lines on the left side.
        http://www.pack-secure.com

        Packaging and Shipping Supply Specialists

        Comment


        • #5
          Thank you - ya fixed it yesterday with the help of JoeBTI

          Comment


          • #6
            Great to hear.
            http://www.pack-secure.com

            Packaging and Shipping Supply Specialists

            Comment


            • #7
              3Dcart support jonny on it as usual!

              duardo Albarracin (staff)
              11/6/2020 1:54:40 AM EST
              Hi There,

              Thank you for contacting 3dcart technical support.

              I am able to find the my account page on your website via iphone which is located on the left handside on the hamburger menu
              and then it shows sign in under account, is this issue still occurring on your end?

              If you need further assistance feel free to reply to this ticket.


              Eduardo Albarracin
              3dcart Technical Support Specialist
              1-800-828-6650 Opt. 3

              Comment

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